Privacy Policy

Effective Date: [Date]

At Aussie Pest Strike, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your details when you engage our pest control services or visit our website. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By providing your personal information to us, you consent to the practices described in this policy.

What Information We Collect

We only collect information that is reasonably necessary to provide our pest control services to you. This may include:

• Contact details: Your name, address, phone number, and email address when you request a quote or book a service.
• Property information: Details about your property type, pest issues, and access instructions to help us deliver the right treatment.
• Service records: Details of treatments performed, warranties provided, and follow-up visits required.
• Website data: When you visit aussiepeststrike.com/, we may collect your IP address, browser type, pages visited, and how you found our site through cookies and analytics tools.
• Payment information: If you pay by card, we process payments securely through trusted payment processors. We do not store your full card details on our systems.

Why We Collect Your Information

We use your personal information for the primary purpose of delivering pest control services to you. Specifically, we use it to:

• Provide accurate quotes and schedule appointments at times that suit you.
• Send technicians to the correct property with the right equipment for your pest problem.
• Maintain records of treatments for warranty purposes and to track the effectiveness of our work.
• Communicate with you about your service, including reminders for follow-up treatments or warranty inspections.
• Improve our website and services based on how customers interact with us online.
• Meet our legal and regulatory obligations as a licensed pest control operator.

We will not use your information for unrelated purposes without your consent, unless required by law.

How We Store and Protect Your Data

Your privacy matters to us. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We store your information in secure electronic systems and, where necessary, locked physical files. Access is restricted to authorised staff who need the information to perform their duties. We use secure servers, encryption where appropriate, and regular security updates to protect digital records.

We retain your information only for as long as necessary to provide services, maintain warranty records, and meet our legal obligations. When we no longer need your information, we take reasonable steps to destroy or de-identify it securely.

When We Share Your Information

We never sell your personal information to third parties.

We only share your details in limited circumstances where it is necessary to deliver our services or protect our legitimate business interests:

• Our technicians: To perform the pest control work at your property.
• Insurance providers: If we need to make a claim or report an incident related to our services.
• IT and software providers: Who support our booking systems, website hosting, and data storage (these providers are bound by confidentiality obligations).
• Legal or regulatory authorities: Where required by law, court order, or to protect our rights and safety.

Any third parties we work with are required to handle your information in accordance with Australian privacy laws and only for the specific purpose we have engaged them for.

Access and Correction Rights

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading.

To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe, usually within 30 days. We may need to verify your identity before releasing information to ensure we protect your privacy.

There is no charge for making a request, though we may charge a reasonable fee for providing copies of documents if the request requires significant resources.

Making a Privacy Complaint

If you believe we have breached your privacy or mishandled your personal information, we want to hear from you so we can resolve the issue promptly.

Please contact us first so we can investigate and attempt to resolve your complaint directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact us:

• Phone: 02 7235 0050
• Email: info@aussiepeststrike.com
• Website: aussiepeststrike.com/
• ABN: [ABN]

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website.