Terms & Conditions

Welcome to Aussie Pest Strike. These Terms & Conditions outline the rules and expectations for using our pest control services. By booking a service with us, you agree to these terms. We’ve written them in plain English to ensure they are clear and fair for homeowners.

Quotes and Bookings

When you request a quote from Aussie Pest Strike, we provide an estimate based on the information you give us about your property and pest issue. Quotes are valid for 30 days unless stated otherwise. To confirm a booking, you must accept the quote and provide accurate details about your property, including its size, location, and any specific pest concerns. We reserve the right to adjust the quote if the actual conditions differ significantly from what was described. Bookings are subject to availability, and we will confirm the date and time with you via phone, email, or our website.

Customer Obligations

To ensure our services are effective and safe, you agree to:

• Provide clear access to all areas of your property where treatment is needed, including moving furniture or clearing clutter if requested.
• Follow any preparation instructions we provide, such as covering food, removing pet bowls, or vacating the premises during treatment.
• Keep pets and children away from treated areas during and immediately after the service, as advised by our technicians.
• Inform us of any health conditions, allergies, or sensitivities in your household that may be affected by our treatments.

Failure to meet these obligations may affect the service outcome or result in additional charges if we need to reschedule or take extra precautions.

Payment Terms

Payment is due on completion of the service unless otherwise agreed in writing. We accept payment via credit card, bank transfer, or other methods listed on our website. If payment is not made within 7 days of the invoice date, we may charge a late fee of 1.5% per month on the outstanding amount, as permitted by law. For ongoing services, payment terms will be outlined in your service agreement. If you dispute any part of an invoice, please contact us within 14 days to resolve the issue.

Service Scope Limits

Our pest control services are designed to address visible and accessible pest issues. However, we cannot guarantee treatment of pests in hidden or inaccessible areas, such as inside walls, under floors, or in roof cavities, unless specifically agreed upon. If we suspect pests in these areas, we will discuss options with you, which may involve additional costs or specialist services. We are not responsible for pre-existing damage caused by pests or for issues arising from areas we cannot access.

Warranty Reference

Aussie Pest Strike offers a service warranty for certain treatments, as outlined in your service agreement. This warranty covers re-treatment if the targeted pest issue persists within the warranty period, provided you have followed our preparation and aftercare instructions. The warranty does not cover new pest infestations or issues caused by factors beyond our control, such as structural defects or neighbouring properties. Full warranty details are available on our website or by contacting us.

Liability Limits Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you have certain rights and guarantees when purchasing services from Aussie Pest Strike. Nothing in these terms excludes, restricts, or modifies your rights under the ACL. Our liability for any loss or damage caused by our services is limited to the cost of re-supplying the service or paying for the cost of re-supplying the service, as permitted by law. We are not liable for indirect or consequential losses, such as loss of income or damage to personal property, unless required by the ACL.

Property Access

You agree to provide our technicians with safe and reasonable access to your property at the scheduled time. If access is not possible due to locked gates, aggressive pets, or other obstacles, we may need to reschedule, and a call-out fee may apply. If you are not home during the service, you must provide clear instructions for access and ensure someone is available to address any issues that arise. We will take reasonable care while on your property but are not responsible for damage caused by pre-existing conditions or failure to follow our instructions.

Cancellations Reference

If you need to cancel or reschedule a booking, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may incur a fee of up to 50% of the quoted price, at our discretion. If we need to cancel due to unforeseen circumstances, such as extreme weather or staff illness, we will notify you as soon as possible and offer a rescheduled appointment or a full refund. Full details of our cancellation policy are available on our website.

Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes arising from our services will be resolved in accordance with Australian law, and you agree to submit to the jurisdiction of the courts in your state or territory. We aim to resolve any issues amicably and encourage you to contact us first to discuss any concerns.

Contact Us

If you have any questions about these Terms & Conditions or our services, please contact Aussie Pest Strike:

• Phone: 02 7235 0050
• Email: info@aussiepeststrike.com
• Website: aussiepeststrike.com/
• ABN: [ABN]

We are committed to providing professional, fair, and transparent pest control services. Thank you for choosing Aussie Pest Strike.